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Claims procedure

We always special attention to the quality of the flowers and plants we supply. However it is not always possible to predict if the perishables would survive the freight. In case you discover any problems upon arrival, please observe the following proceure. 

 

1. Complaints are accepted within 7 days after shipment of the goods.

2. Please make detailed pictures including packaging, packing codes etc.

3. Please send us detailed description with pictures, invoice numbers, amounts involved not later than within 3 days after you received the goods.

4. We will consider your informations, try to find out the causes of damage and contact you regarding further procedures, credits, etc.

5. Normally we make credit invoices once a month

6. We always try to solve problems in a friendly partner–like and mutually profitable way. Please do the samе.

 

Thanks!